FLOK Group SA ("us", "we", "our") operates the www.flokkids.com website (the "Service").

This page explains our policy regarding the collection, use and disclosure of Personal Data when you use the Service and the choices you can make about the information we collect.

We use your information to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy shall have the same meaning as in our Terms and Conditions, which are available at www.flokkids.com.

Definitions

Service

The Service means the website www.flokkids.com operated by FLOK Group SA.

Personal Data

Personal Data means information about a living individual who can be identified from that information (or from that information and other information in our possession or likely to come into our possession).

Usage Data

Usage Data is automatically collected and is generated either using the Service or by the infrastructure of the Service itself (for example, the length of time a page is viewed).

Cookies

Cookies are small files that are stored on your device (computer or mobile device).

Data Controller

The Data Controller is the natural or legal person who (alone, jointly or with others) determines the purposes and methods by which all personal data are or must be processed.

For the purposes of this Privacy Policy, we are the Data Controller of your personal data.

Sub-Processor (or Service Providers)

A Sub-Processor (or Service Provider) is any natural or legal person who processes data on behalf of the Data Controller.

We may use the Services of several Service Providers to process your data more efficiently.

Data Subject (or User)

A Data Subject is any living person who uses our Service and is the subject of personal data.

We collect different types of information for different purposes to provide and improve our Service to you.

Data Collection

Types of information collected:

Personal Data

When you use our Service, we may ask you to provide us with certain Personal Data that can be used to contact or identify you ("Personal Data"). Personal Data may include, but is not limited to:

Email address
Cookies and Usage Data
We may use your Personal Data to send you newsletters, marketing communications or promotions and other information that may be of interest to you. You can choose not to receive any or all communications from us by clicking on the unsubscribe link or following the instructions in each email we send.
Usage Data
We may also collect information about how you access and use the Service ("Usage Data"). This Usage Data may include information such as the Internet Protocol (IP) address of your computer, browser type, browser version, the pages of our Service that you visit, the date and time of your visit, the time spent on those pages, unique device identifiers, and other diagnostic information.
Tracking and Cookie Information
We use Cookies and similar tracking technologies to track activity on our Service and to store certain information.
Cookies are small data files that may contain an anonymous unique identifier. Cookies are sent by a website to your browser and stored on your device. Other tracking technologies such as pixels, tags and scripts are also used to collect and track information and to improve and analyse our Service.
You can set your browser to refuse all Cookies or to warn you when a cookie is being sent. However, if you choose not to accept Cookies, you may not be able to use certain features of our Service.
Examples of Cookies we use:
Session Cookies. We use session Cookies to make our Service work.
Preference Cookies. We use preference Cookies to remember your preferences and various settings.
Security Cookies. We use security Cookies for security purposes.
Data Procession
FLOK Group SA uses the information collected for different purposes:
To provide and maintain our Service;
To notify you of changes to our Service;
To enable you to use the interactive features of our Service if you so wish;
To provide customer support;
To collect valuable or analytical data to help us improve our Service;
Monitor the use of our Service;
To detect, prevent and resolve technical problems; and/or
To provide you with news, special offers and general information about other goods, Services and events offered by us which are similar to those you have already purchased or enquired about.
Legal basis for the processing of personal data under the Data Protection Act (LPD (ch)/GDPR(EU/EEA))
If you are a resident of the European Economic Area (EEA), FLOK Group SA's legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.
FLOK Group SA may process your personal data in the following ways:
Because we need to perform a contract with you;
Because you have authorised us to do so;
Because we have a legitimate interest in doing so and your rights do not override that legitimate interest;
For payment processing purposes; and/or
To comply with the law.
Data Storage
FLOK Group SA will only store your personal data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, to comply with applicable laws), to resolve disputes, and to enforce our agreements and policies.
FLOK Group SA also stores Usage Data for internal analysis purposes. Usage Data will generally be stored, except where such data is used to enhance the security or functionality of our Service, or where we are legally required to retain such data for a longer period.
Data Transfer
Information about you, including your Personal Data, may be transferred from your region, province, country, or other territorial division to computers - and stored on computers located in a place where data protection laws may differ from those in your country of residence.
Please be aware that we might transfer data, including Personal Data, internationally for processing.
By accepting this Privacy Policy and then submitting such information, you consent to such transfer.
FLOK Group SA will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy, and your Personal Data will not be transferred to any organisation or country unless adequate controls are in place, including with respect to the security of your information and other Personal Data.
Data Communication
Change of control
If FLOK Group SA is involved in a merger, acquisition or sale of assets, your Personal Data may be transferred. We will notify you before your Personal Data is transferred and becomes subject to a different privacy policy.
Providing Information to Law Enforcement Agencies.
In certain circumstances, FLOK Group SA may be required to disclose your Personal Data if required to do so by law or in response to valid requests from public authorities (e.g., a court or government agency).
Legal requirements
FLOK Group SA may disclose your Personal Data if it believes in good faith that such action is necessary to:
Comply with a legal obligation;
Protect and defend the rights or property of FLOK Group SA;
Prevent or investigate possible wrongdoing in connection with the Service;
Protect the personal safety of Users of the Service or the public; and/or
Protect itself against civil liability exposure.

Data Security

The security of your information is important to us. However, please be aware that no method of data transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to use commercially acceptable methods to protect your Personal Data, we cannot guarantee its absolute security.

Do Not Track

We do not support Do Not Track ("DNT")."Do Not Track is a preference you can set in your web browser to tell websites that you do not want to be tracked.

You can enable or disable "Do not track me" by going to your web browser's "Preferences" or "Settings" page.

Privacy rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights stemming from the GDPR. If you are a resident of Switzerland, you have certain data protection rights stemming from the Data Protection Act.

FLOK Group SA intends to take reasonable steps to allow you to correct, amend, delete or restrict the use of your Personal Data. If you would like to know what Personal Data we hold about you and to have it removed from our systems, please contact us.

Additionally, and in certain circumstances, you may have the following privacy rights:

Right to access, update or delete the information we hold about you. Where this option is available, you can view or update your Personal Data or request its deletion in the Settings section of your account. If you are unable to take these actions yourself, please contact us for assistance.

Right of rectification. You have the right to have your information corrected if it is inaccurate or incomplete.

Right to object. You have the right to object to our processing of your personal data.

Right to restrict. You have the right to ask us to limit the processing of your personal data.

Right to data portability. You have the right to receive a copy of the information we hold about you in a commonly used, structured and machine-readable format.

Right to withdraw consent. You also have the right to withdraw your consent at any time where FLOK Group SA has relied on your consent to process your personal data.

Please note that we may ask you to prove your identity before responding to such requests. You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority in Switzerland or the European Economic Area (EEA).

Service Providers

We may use third party companies and individuals to facilitate the provision of our Service ("Service Providers"), to provide the Service on our behalf, to provide Services related to the Service or to help us analyse how our Service is used.

These third parties only have access to your Personal Data to perform these functions on our behalf and are prohibited from disclosing or using it for any other purpose.

Analyses

We may use third party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics Service provided by Google that tracks and reports website traffic. Google uses this information to track and monitor the use of our Service. This information will be shared with other Google Services. Google may use the information collected to contextualise and personalise ads across its advertising network.

You can prevent your activity on the Service from being made available to Google Analytics by installing the Google Analytics opt-out browser plugin. This opt-out plugin prevents the Google Analytics JavaScript code (ga.js, analytics.js and dc.js) from sharing visitor activity information with Google Analytics. For more information about Google's privacy practices, please see the Google Privacy Policy and Terms: https://policies.google.com/privacy?hl=en

Payments

We may offer chargeable products and/or services as part of the Service. In such cases, we will use third party payment processing services (i.e., payment processors). We do not collect or store your payment card details. This information will be provided directly to third party payment processors who

will use your Personal Data in accordance with their privacy policies. These payment processors comply with the PCI-DSS standard, which is administered by the PCI Security Standards Council, a collaborative effort between brands such as Visa, MasterCard, American Express and Discover. The PCI-DSS requirements help ensure that payment information is processed securely.

The payment processing company we use is:

Stripe: https://stripe.com/en-ch

Stripe’s privacy policy is available at https://stripe.com/en-ch/privacy

Links to other websites

Our Service may contain links to other sites that we do not operate. If you click on a third-party link, you will be taken to that third party's site. We strongly encourage you to review the privacy policy of each site you visit.

We have no control over, and are not responsible for, the content, privacy policies or practices of any third-party sites or Services.

Data Privacy of Children

Our Service is not directed to anyone under the age of 18 ("Children").

We do not knowingly collect Personal Data directly from anyone under the age of 18. If you are a parent or guardian and know that your child has provided us with Personal Data, please contact us. If we learn that we have collected Personal Data from children without verifying parental consent, we will take steps to delete such information from our servers. This may result in deletion of users account and history.

Amendments and Modifications

We reserve the right to update our privacy policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Before the change becomes effective, we will notify you by email and/or by placing a prominent notice on our Service and we will update the "Effective Date" at the top of this Privacy Policy.

You should check this Privacy Policy periodically for changes. Changes to this Privacy Policy will be effective when they are posted on this page.

Contact

If you have any questions related to this Privacy Policy, please contact us by email: support@flokkids.com

By mail: FLOK Group SA, 21 Rue du Mont-Blanc, 1201, Genève, Suisse.