Privacy Policy

FLOK Group SA ("us", "we", "our") operates the www.flokkids.com website (the "Service").

This page explains our policy regarding the collection, use and disclosure of Personal Data when you use the Service and the choices you can make about the information we collect.

We use your information to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy shall have the same meaning as in our Terms and Conditions, which are available at www.flokkids.com.

Definitions

Service

The Service means the website www.flokkids.com operated by FLOK Group SA.

Personal Data

Personal Data means information about a living individual who can be identified from that information (or from that information and other information in our possession or likely to come into our possession).

Usage Data

Usage Data is automatically collected and is generated either using the Service or by the infrastructure of the Service itself (for example, the length of time a page is viewed).

Cookies

Cookies are small files that are stored on your device (computer or mobile device).

Data Controller

The Data Controller is the natural or legal person who (alone, jointly or with others) determines the purposes and methods by which all personal data are or must be processed. For the purposes of this Privacy Policy, we are the Data Controller of your personal data.

Sub-Processor (or Service Providers)

A Sub-Processor (or Service Provider) is any natural or legal person who processes data on behalf of the Data Controller. We may use the Services of several Service Providers to process your data more efficiently.

Data Subject (or User)

A Data Subject is any living person who uses our Service and is the subject of personal data. We collect different types of information for different purposes to provide and improve our Service to you.

Data Collection

Types of information collected:

Personal Data

When you use our Service, we may ask you to provide us with certain Personal Data that can be used to contact or identify you. Personal Data may include, but is not limited to:

• Email address

• Cookies and Usage Data

We may use your Personal Data to send you newsletters, marketing communications or promotions and other information that may be of interest to you. You can opt out at any time.

Usage Data

We may also collect information about how you access and use the Service. This Usage Data may include information such as your IP address, browser type, browser version, the pages you visit, and other diagnostic information.

Tracking and Cookie Information

We use Cookies and similar tracking technologies to track activity on our Service and to store certain information. You can set your browser to refuse all Cookies or to warn you when a cookie is being sent.

Examples of Cookies we use:

• Session Cookies — to make our Service work.

• Preference Cookies — to remember your preferences and various settings.

• Security Cookies — for security purposes.

Data Processing

FLOK Group SA uses the information collected for different purposes:

• To provide and maintain our Service;

• To notify you of changes to our Service;

• To provide customer support;

• To collect analytics to help us improve our Service;

• To detect, prevent and resolve technical problems; and/or

• To provide you with news, special offers and general information about other goods, services and events we offer.

Legal Basis for Processing

If you are a resident of the European Economic Area (EEA), FLOK Group SA may process your personal data because:

• We need to perform a contract with you;

• You have authorised us to do so;

• We have a legitimate interest in doing so;

• For payment processing purposes; and/or

• To comply with the law.

Data Storage

FLOK Group SA will only store your personal data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements and policies.

Data Transfer

Information about you, including your Personal Data, may be transferred to and stored on computers located outside your country of residence. By accepting this Privacy Policy, you consent to such transfer. FLOK Group SA will take all steps reasonably necessary to ensure your information is treated securely.

Data Security

The security of your information is important to us. However, please be aware that no method of data transmission over the Internet or method of electronic storage is 100% secure. While we endeavor to use commercially acceptable methods to protect your Personal Data, we cannot guarantee its absolute security.

Privacy Rights

If you are a resident of the EEA or Switzerland, you have certain data protection rights. You may have the right to:

• Access, update or delete the information we hold about you;

• Rectification — have inaccurate information corrected;

• Object to our processing of your personal data;

• Restrict the processing of your personal data;

• Data portability — receive a copy of your information in a machine-readable format;

• Withdraw consent at any time where we have relied on your consent to process your personal data.

Service Providers

We may use third party companies and individuals to facilitate the provision of our Service. These third parties only have access to your Personal Data to perform these functions on our behalf and are prohibited from disclosing or using it for any other purpose.

Google Analytics

Google Analytics is a web analytics service provided by Google. For more information about Google's privacy practices, please see: https://policies.google.com/privacy

Payments

We use third party payment processing services and do not collect or store your payment card details. The payment processor we use is:

Stripe: https://stripe.com/en-ch/privacy

Amendments

We reserve the right to update our privacy policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and notifying you by email.

Contact

If you have any questions related to this Privacy Policy, please contact us:

Email: support@flokkids.com

By mail: FLOK Group SA, 21 Rue du Mont-Blanc, 1201, Genève, Suisse.